Right of withdrawal

Art. 15 – Right of withdrawal

15.1. The User has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 working days, starting from the day of receipt of the purchased Product.
15.2. In the event that the User decides to exercise the right of withdrawal, he must notify the Supplier by registered letter with return receipt. at the address indicated in Art. 24 – Communications and complaints. The stamp affixed by the post office on the receipt issued for this purpose will be authentic between the Parties.
15.3. For the purposes of exercising the right of withdrawal, the sending of the communication can validly be replaced by the return of the purchased Product, provided that it is within the same terms. The delivery date to the post office or forwarder will be valid between the Parties.
15.4. The Product must in any case be returned no later than 30 days from the date of receipt of the same.
15.5. The Supplier will refund the price paid in full only after verifying the state of conservation and integrity of the Product.
15.6. The only costs payable by the User for exercising the right of withdrawal pursuant to this article are the direct costs of returning the Product to the Supplier, unless the latter decides to pay them.
15.7. The Supplier shall refund the amount paid by the User within 30 days of receipt of the notice of withdrawal, in the manner specified in Art. 7.2. – Methods of payment and refund.
15.8. With the receipt of the notice of withdrawal, the Parties are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.


Art. 16 – Exclusion of the right of withdrawal
16.1. The right of withdrawal is excluded in the cases provided for in art. 59, paragraph 1, letter g) of the Consumer Code, and in particular in that relating to the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the Contract, but whose delivery can only take place after 30 days and whose actual value depends on fluctuations in the market that cannot be controlled by the Supplier.